F.A.Q’s

 

How long will my carpet take to dry?

In most cases it will be dry in 2-4 hours. This depends on the humidity, temperature of the home, the density of the fiber and how soiled the carpet is. To speed drying, open windows 2-3 inches and turn your heating on low.

Can I walk on the carpet after cleaning?

Yes but use extreme caution when walking from damp carpet to any hard surface. Hard surface floors will be slippery. Try to limit traffic until completely dry.

Do you move furniture?

Yes. We will move most seated furniture and tables (sofas, chairs, tables etc). We cannot move pianos, large heavy beds, entertainment centers.

Should I move anything?

Yes, you should remove from the areas being cleaned, all knick knacks and breakables. While we are fully insured we would rather not have to make a claim and certainly not have an accident with a item of sentimental value.

Will you remove all my stains?

Let me start by defining the difference between a spot and a stain: A Spot- is any foreign material (soil, liquid, etc.) that is removable by standard cleaning methods. (The material is on or around the carpet fiber). A Stain- is foreign material (soil, liquid, etc.) on carpet that is not usually removable by standard cleaning methods. (The material has penetrated “soaked into'” the fibre and has changed the color or damaged the fibre itself). Some stains may be very difficult or impossible to remove.